We may use, store and disclose Data that cannot be used to identify you as an individual (“Non-Personal Data”). For example, we may conduct research on our customer demographics, interests, and behaviors that may use Personal Data. This research may be compiled and analyzed on an aggregate basis in a manner that does not identify you personally. We consider and treat this data as Non-Personal Data. The limitations and requirements in this Policy do not apply to Non-Personal Data, or to any Data (whether Personal Data or Non-Personal Data) used, stored, or disclosed by WorkingFox about its employees or contractors acting in the course and scope of such employment or performance of contracted services and activities.
To the extent WorkingFox provides you different or additional policies that include terms describing the use, storage and disclosure of Personal Data, those terms will supplement and/or govern. Some of those policies are referenced in Section 10.5 (Other Privacy-Related Policies) below.
By interacting with WorkingFox (including through your use of our website), providing WorkingFox with Personal Data, using any of our mobile applications, services or using our web or other digital properties (such interaction, provision of Personal Data, or use, “Using Our Services”, “Use Our Services”, or “Use of Our Services”), you expressly and directly consent and agree to the practices outlined below.
Table of Contents
- Personal Data We Collect
- We Use the Personal Data We Collect and How We Communicate with You
- When We May Disclose, Share or Transfer Your Personal Data
- How We Secure and Store Your Personal Data
- Certain Choices You Have Regarding Your Personal Data
- Retention of Your Personal Data
- Cookies, Web Beacons, and Interest Based Advertising
- Data Privacy with Respect to Children
- Canadian Privacy Laws
- Other Provisions
1 Personal Data We Collect
1.1 Personal Data We Collect From You
1.1.1 Personal Data You Provide to WorkingFox
You may provide WorkingFox with Personal Data when Using Our Services. This Personal Data includes, without limitation: contact information (such as your first and last name, email address, postal address, and phone number(s)); a username and password; age or date of birth; gender; social media account information; payment and billing information; geo-location information; emergency contact information; biometric data (including, without limitation, physiological characteristics (such as fingerprints or face recognition) or behavioral characteristics); health and wellness information (including, without limitation, health conditions, labs and lab results, metabolic conditions, and information shared with your personal trainer or dietician); fitness and exercise activity data (such as heart rate, watts or power, RPM or cadence, and similar metrics); fitness assessments; images (including photographs and video); audio recordings and sounds; account, registration or participation information (such as information related to your membership or your participation in classes, programs, events, and activities); your responses to our marketing or operational communications (such as your interests, or responses to surveys, questionnaires, sweepstakes, or contests); or information you disclose in public forums, messages, comments, searches, or queries, including, without limitation, through the Use of Our Services.
1.1.2 Personal Data Your Technologies Provide to WorkingFox
In addition, WorkingFox may collect some Personal Data when Using Our Services that your technologies may provide to WorkingFox. This Personal Data includes, without limitation, your internet protocol addresses; your device and browser type; your internet service providers; your operating systems; statistics and other metadata on your activities when Using Our Services; information about how you came to Use Our Services; date and time stamps and advertising metrics; and information collected through cookies, web beacons, and other technologies as described under Section 7 (Cookies, Web Beacons, and Interest Based Advertising) below.
In particular, WorkingFox may provide features on mobile applications that rely on the use of additional Personal Data we may collect from your mobile device when Using Our Services. These features enhance your mobile application experience, but are not required to Use Our Services. Granting WorkingFox access to this Personal Data does not grant WorkingFox unlimited access to that Personal Data. Some Personal Data from your mobile device (such as your mobile device ID, your operating system, your mobile carrier, and your IP address) are collected automatically when Using Our Services. When Using Our Services by means of accessing a WorkingFox member mobile app through your mobile device, WorkingFox requests permission to obtain your location to better provide you with location-specific information, including, but not limited to, facility hours, class schedules and teacher updates, or in-club promotions. WorkingFox may also request permission to access your contacts list or email addresses saved on your mobile device for the purposes of enabling you to easily share guest passes, event invitations and more. In the “Settings” function on your mobile device, you have the ability to manually permit or preclude WorkingFox from location services, as well as access to your contacts and email addresses. You may opt-in or opt-out through the “Settings” function on your mobile device at any time.
1.1.3 Personal Data We Collect Through Use of Our Services Not Provided By You or Your Technology
WorkingFox may also collect Personal Data that you or your technologies do not provide to WorkingFox when Using Our Services. This Personal Data includes, without limitation, video or audio recordings, information related to your uses of, and visits to, our partners premises (including check-ins at our partners front desk, child center, or other spaces in our premises), or other Use of Our Services.
1.1.4 Personal Data We Collect That Is Generally Available
WorkingFox may also collect Personal Data that that you or others disclose to third parties or in forums that are generally available. This Personal Data includes, without limitation, information disclosed in public forums, messages, comments, searches, or queries on social media platforms, and other publicly available sources.
1.2 Personal Data Other Parties Provide to Us
WorkingFox may also collect Personal Data about you from third-party sources such as strategic partners and service providers, and other commercially and publicly available sources. You may be able to link your account with certain third party applications, such as Mindbody, Google, when Using Our Services. When you link your account to these third party applications, WorkingFox requests permission to access your information, including, without limitation, your name, profile picture, gender, networks, user ID, list of friends, and any other public information linked to your account on that application. For more information regarding the connection of your account(s) with third party applications, please see Section 3.3 (Through Third Party Applications and Websites) below.
2 How We Use the Personal Data We Collect and How We Communicate with You
WorkingFox may use your Personal Data for any purposes consistent with this Policy. Generally, we categorize these uses as operational (which includes transactional, informational, and administrative purposes) and marketing (which includes advertising and promotional purposes).
2.1 Operational Purposes
WorkingFox may use Personal Data for operational purposes, including transactional, informational, and administrative purposes, such as:
- creating and managing your membership or other accounts
- registering you for certain services, such as events, classes, or programs;
- improving the goods and services we offer (including through statistical and other analysis);
- identifying and repairing errors that impair the functionality of our services;
- improving our premises by providing personalized or customized experiences, locations, and instructions or assistance;
- providing you with customer service;
- improving our security, detecting fraud and auditing our processes;
- complying with legal obligations;
- managing our services and premises and our businesses, generally;
- keeping our records current;
- communicating information to you, including about your membership or other goods and services;
- sending you service-related notifications and scheduling confirmations;
- fulfilling subscriptions and orders;
- responding to information opt-in requests;
- notifying you about changes in legal terms and price changes and collecting for past due accounts.
2.2 Marketing Purposes
WorkingFox may use Personal Data for marketing purposes, including advertising and promotional purposes, including, without limitation:
- Marketing, advertising, or promoting our goods, services and premises and those provided by third-parties who have relationships with us;
- notifying you about sweepstakes or contests;
- you about special offers and sales; and,
- asking you to complete questionnaires or surveys.
We use your Personal Data to administer the sweepstakes, contest, or surveys, and to analyze the results for research purposes. You expressly and directly consent to WorkingFox contacting you for such marketing purposes. You may opt out of electronic marketing communications as provided in Section 5.3.
2.2 Methods of Communication
We may send you communications through a variety of means, including, without limitation, email, text messaging, account notifications, telephone calls or mail; or displayed content and advertising on our website or third party websites.
3 When We May Disclose, Share or Transfer Your Personal Data
We will not sell your Personal Data to third parties without your consent. There are some circumstances, however, where we may disclose, share or transfer your Personal Data with a third party, as described below.
3 When We May Disclose, Share or Transfer Your Personal Data
3.1 To Service Providers
We may share your Personal Data with third parties who use Personal Data on behalf of WorkingFox to perform services or functions. These companies may include, without limitation, marketing agencies, analytic service providers, cloud-hosting services, account-related services (including updating of financial information and communications related to collections), subscription fulfillment centers, database service providers, backup and disaster recovery service providers, litigation or other dispute resolution service providers, email service providers, payment processors, providers who help to fulfill product or service orders, product manufacturers, licensors, and others. These companies are instructed to maintain the confidentiality and security of all Personal Data and are subject to all applicable laws and regulations.
3.2 To Marketing Partners
3.3 Through Third Party Applications and Websites
3.4 Other Legal or Appropriate Disclosures
WorkingFox may disclose your Personal Data in order to respond to a subpoena or request from law enforcement, a court, or a government agency, including in response to public authorities to meet national security or law enforcement requirements, or in the good faith belief that such action is necessary to: comply with a legal obligation; protect or defend our rights, interests, or property, or that of third parties; prevent or investigate possible wrongdoing in connection with the Use of Our Services; act to protect the personal safety of users of our services or the public; or, protect against legal liability.
3.5 In Connection With a Corporate Event or Transaction Event
WorkingFox may decide to sell or buy a business or engage in a reorganization. In evaluating or in the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer or sale or disposition of any business, business unit, or asset, we may share or transfer your Personal Data with or to the relevant third party.
4 How We Secure and Store Your Personal Data
We have implemented reasonable security measures with respect to your Personal Data. Please be aware that, despite our efforts, no data security measures can guarantee security and confidentiality in all instances. There are also steps you can take to protect your Personal Data. We work with vendors and partners to protect the security and privacy of user information. We also use cloud services (such as Amazon AWS) to host our services. These cloud service providers maintain their own procedures and controls to ensure data security.
5 Certain Choices You Have Regarding Your Personal Data
5.1 You may review, correct, and update some of your Personal Data related to your membership on my.lifetime.life or at your WorkingFox club.
You may review, correct, and update some of your Personal Data related to your membership on my.lifetime.life or at your WorkingFox club.
5.2 Limiting the Personal Data You Provide
In certain circumstances, you may be able to limit the Personal Data you provide to WorkingFox. If you choose to limit the Personal Data you provide, you may not be able to Use Our Services or your interaction with WorkingFox may be limited.
5.3 Opting Out of Marketing Communications
From time to time, we may send marketing, advertising or promotional electronic communications to you. You may opt out of these marketing communications by following the opt-out instructions contained in the electronic communications. If you have an account with WorkingFox, you may also opt-out by logging in to your account and adjusting your communication preferences. While we strive to process opt-out requests quickly, please note that you may receive additional electronic communications before we are able to process your opt-out. Even if you opt-out of certain marketing communications, you will still receive certain operational communications (e.g., regarding club scheduling, dues changes, or contract or policy amendments) if you are a WorkingFox member.
6 Retention of Your Personal Data
We may retain Personal Data for business purposes and as is required or permitted under applicable laws.
7 Cookies, Web Beacons, and Interest Based Advertising
7.1 Cookies and Web Beacons Definitions
7.2 Cookies and Web Beacons Definitions
7.3 Controlling Cookies and Interest Based Advertising
In addition to the Cookies WorkingFox delivers to your device, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our website. To learn more about Google Analytics, click here.
Other third parties may deliver cookies to your computer or mobile or tablet device for the purpose of tracking your online behaviors across non-affiliated websites and delivering targeted advertisements either on our website or on other websites.
You have choices about the collection of information by third parties on our website. For example, if you don’t want information about your visit to our website sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to WorkingFox.
In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to our website or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on our website do not participate in the industry-developed opt-out website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies.
8 Data Privacy with Respect to Children
The Children’s Online Privacy Protection Act of 1998 and its rules requires us to inform parents and legal guardians about our practices for collecting, using, and disclosing personal information from children under the age of thirteen (13). WorkingFox does not intend to collect Personal Data from children under the age of thirteen (13). If you are aware of a user under the age of thirteen (13) who has provided Personal Data to WorkingFox, please contact us at email@example.com. Parents and legal guardians may choose to provide information about their children, even if under the age of thirteen (13), for the purposes of Using our Services.
9 Canadian Privacy Laws
The Personal Information Protection and Electronic Documents Act (“PIPEDA”) governs data privacy in Canada by regulating the collection, use, and disclosure of Personal Data. PIPEDA requires WorkingFox to obtain an individual’s consent to collect, use, or disclose Personal Data. By Using Our Services, you acknowledge that you have read, understand, and agree to the terms and conditions of this Policy and expressly consent to our collection, use, or disclosure of your Personal Data, as described in this Policy. WorkingFox only uses Personal Data for the purposes for which it was collected consistent with this Policy. If WorkingFox uses Personal Data for another purpose outside of the uses described in this Policy, we will obtain additional consent.
10 Other Provisions
10.1 Do Not Track Mechanisms
Because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we currently do not make any guarantee that we will honor DNT signals.
10.3 Changes to This Policy
WorkingFox reserves the right to update or modify this Policy at any time. If we make changes to this Policy, we will post the revised Policy to our website with a “Last Updated” date at the top of this Policy reflecting the date of the change. All changes are effective as of the time of posting. You should periodically check our website to review any updated Policy. Without limitation to the effectiveness of the changes, your Use of Our Services following the posting of the revised Policy constitutes acceptance of those changes.
10.4 Contacting Us
If you have questions or comments about this Policy, please contact us at: